Domestic Shipping Policy

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Shipment processing time​

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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Shipping rates & delivery estimates

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Shipment method

• Economy Shipping (6-10 Days)

Estimated delivery time

• 6-10 business days

Shipment cost for any package's 

• $18.00 USD

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Shipment to P.O. boxes or APO/FPO addresses

Below-Zero Spa ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

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Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties, and Taxes

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Below-Zero Spa is not liable for any products damaged or lost during shipping. If you received your order damaged, please see our return policy for damages.

Please save all packaging materials and damaged goods so we may file a claim with the third-party shipping company.

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Delivery delays can occasionally occur.

Delays due to holidays, unforeseen weather, tool, machine, or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention.